Return and Refund Policy

The Family Storybox wants You to be be completely satisfied with your purchase. However, if you encounter any issues or are not satisfied with your product(s), we offer a refund policy to address your concerns. Please review this Refund Policy carefully to understand the conditions and procedures for requesting a refund.

1. Eligibility

 

1. 1. To be eligible for a refund on any of The Family Storybox product, you must purchase the product directly from our official website.

1. 2. You must provide proof of purchase, such as an order confirmation, receipt, or invoice. The refund request must be made within the specified timeframe as outlined in Your purchase receipt.

2. Refund Requests

 

2. 1. If You experience any issues with The Family Storybox product(s) or are dissatisfied with Your purchase, please contact our customer support team at info@thefamilystorybox.com.

 

2. 2. We recommend providing detailed information regarding the reason for Your refund request to help us address the issue promptly.

 

2. 3. Refund requests must be made within a specified period from the date of purchase. This timeframe will be clearly communicated to You at the time of purchase or in our refund policy updates.

 

2. 4. We reserve the right to deny refund requests that do not meet the eligibility criteria or fall outside the specified timeframe

3. Return

3. 1. In some cases, The Family Storybox may require you to return the product in question to initiate the refund process.

3. 2. You will be responsible for shipping the appliance back to us, unless the return is due to product error and other manufacturing/shipping related miscellaneous caused by The Family Storybox.

3. 3. The returned product must be in its original packaging, including all accessories, manuals, and components.

   4. We reserve the right to deny a refund if the returned appliance is damaged, incomplete, or does not meet the necessary criteria for return.

4. Refund Process

4. 1. Once we receive your refund request and, if applicable, the returned product(s), we will inspect it to verify its eligibility for a refund.

4. 2. If the refund request is approved, we will initiate the refund using the original payment method within a reasonable period. The time it takes for the refund to be reflected in Your account may vary based on Your financial institution's processing time.

4. 3. If You encounter any problems or have concerns regarding Your Refund, please contact our customer support team at info@thefamilystorybox.com or or +6019-777 3614 (Whatsapp). We will investigate the matter and provide You with a suitable solution.